21-25 AUG 2017 - Aveo Newcastle - PLANNED HAZARDOUS WORKS

Summary - PLANNED HAZARDOUS WORKS - Aveo Newcastle
Published
 - 18/08/2017
Severity - Critical
Start - Monday 21 August 09:00am AEDT
End - Friday 25 August 5.00pm AEDT
Services - All Phone and Broadband services - fibre remediation to the homes
Areas - Aveo Newcastle

DETAILS
 
We are writing to inform you of some critical hazardous works that need to take place. 

Critical changes are required to be undertaken to our network to support the daily operation of the Shortland Waters Village.
 
These works are scheduled to occur over the period Monday 21 Aug - Friday 25 Aug 2017.
 
The contractor (Connect Services) will meet with residents in the home prior to any works being commenced to confirm a time that is suitable over the week to remediate the fibre to their home.
 
During this time subscribers MAY experience an interruption of service for up to an 1 hour in duration, however no impact is anticipated. 
 
If you experience an interruption exceeding 1 hour, please turn your Aveo Connect Home Gateway device off and after a moment back on. If services still do not restore to normal 3 minutes after this please contact our technical support team for further assistance on 1300 851 496.
 
Regards,
 
Frontier Networks (as service provider to Aveo)
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