18 SEP 2017 - Aveo Newcastle - PLANNED HAZARDOUS WORKS

Summary - PLANNED HAZARDOUS WORKS - Newcastle
Published
 - 15/09/2017
Severity - Critical
Start - Monday 18th September 2017 07:00pm AEST
End - Monday 18th September 2017 10:30pm AEST
Services - All Phone, Broadband & Corporate services
Areas - Aveo Newcastle only

 

DETAILS
 
We are writing to inform you of some critical hazardous works that need to take place.

Network maintenance is required at this site which could result in a short service outage.
 
These works are scheduled to occur on Monday 18th September.
 
During this time subscribers MAY experience an interruption of service for up to an 1 hour in duration, however the expected loss of connectivity is only 5-10 minutes.
 
If you experience an interruption exceeding 1 hour after the maintenance window, please turn your Aveo Connect Home Gateway device off, wait 10 seconds then turn it back on. If services still do not restore to normal 5 minutes after this please contact our technical support team for further assistance on 1300 851 496.
 
Regards,
 
Frontier Networks (as service provider to Aveo)
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