Summary - PLANNED NETWORK OUTAGE
Published - 12/10/2017
Severity - Outage
Start - Thursday 19th October 2017 05:00am AEST (QLD time)
End - Thursday 19th October 2017 06:00am AEST (QLD time)
Services - All Phone and Broadband services
Areas - Springfield & Albany Creek sites only
We are writing to inform you of some critical works that will disrupt all services that needs to take place.
Critical changes are required to be undertaken to our network to meet new regulatory requirements.
These works are scheduled to occur on Thursday 19th October.
During this time period, subscribers WILL experience an interruption of service for up to an 1 hour in duration.
If you experience an interruption exceeding 1 hour, please turn your Aveo Connect Home Gateway device off and after a moment back on. If services still do not restore to normal 5 minutes after this, please contact our technical support team for further assistance on 1300 851 496.
Frontier Networks (as service provider to Aveo)