Here are the things to do if you have forgotten your username and password:
1. Go to https://myaccount.aveoconnect.com.au/.
2. Click on Forgot your password? link.
3. Choose among the options Reset using Mobile Number, Reset using Email Address, Reset using Username.
4. Click Send New Password. The password will be reset and sent to you via email or SMS including your username. Usernames will always be the primary contact's full email address.