Search for answers to your questions by entering keywords below, or browse through our knowledge base categories.

Can I keep my email address after changing internet provider?


Email addresses provided by Internet Service Providers (ISP) are typically cancelled when you move to a new provider along with the cancellation of your existing services. Some providers will allow more time, or offer an "email only" plan at reduced rates to keep your address, but you'll have to discuss this with them.


The important point to remember is to ensure you discuss your options with them BEFORE cancelling any existing services you have or submitting a request to transfer your existing phone number to us, as this too can sometimes cause the automatic cancellation of your existing services.


If you use an email program like, Outlook, Thunderbird, or Mac Mail, instead of your web browser, it is likely your email server settings will also need to be updated ready for your new internet connection. Please check out our member only article "Using eMail with AveoConect" for more details. If however you access your email through a portal on your provider's website, you don't need to worry about this.


Google, Hotmail and Yahoo (and other similar free email services)

If you have a Yahoo, Gmail or Hotmail account, there is no need to make any change and send your contacts a new email address. These services are independent from ISP provided email - you can keep using this without any change regardless of who your ISP is and you can access it from anywhere.

Whilst some people configure mail clients such as Microsoft Outlook on their computer to access these email services, most people find it easier to simply log into the webmail portal on the website.


Telstra Bigpond

To keep your Telstra/Bigpond email address let them know before cancelling any services with them. If you are still going to maintain an account with them (for example for mobile phones), you can typically retain your email address free of charge. Telstra may however need to first disassociate your address from a service you are cancelling (for example the internet connection at your existing home).


If however you will no longer have any active services with them, often they will let you retain the email address free of charge for the first 12 months. After that there is a nominal annual fee to keep the service.


This information is intended as a guide only and it is strongly advised that you get in touch with your existing provider to discuss ways that you can maintain your address once you cancel the associated internet services with them.


Was this article helpful?
0 out of 0 found this helpful