The following information is applicable to services provided over the nbn fibre-to-the-premises (FTTP) network only.
If the NBN equipment in your home has been installed with the Optional Battery Backup Service (pictured above), it comes with the battery when it is first installed. Subsequent replacement batteries are not available from AveoConnect and will need to be purchased yourself from a store. Your village maintenance staff may also be able to assist you with this.
You can purchase the battery at most specialist battery retailers – you can find a list at nbn.com.au/battery along with other useful information including instructions on how to replace the battery.