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26-28 FEB 2018 - AVEO - PLANNED WORKS

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Summary - PLANNED WORKS - All sites
Published - 26/02/2018 - 28/02/2018
Severity - Minor
Start - Monday 16th February 2018 09:00am AEST
End - Wednesday 28th February 2018 5:30pm AEST
Services - Phone & Broadband services only
Areas - All Aveo sites

DETAILS

We are writing to inform you of some works that are taking place.
 
Network maintenance is occuring that will increase IP Transit bandwidth to most Australian  based internet hosts during standard business hours.  During the routing changes that occur, no traffic is expected to be lost however we may have brief periods of asymetric routing that can impact only certain sensitive fixed hop traffic which the bulk of users will not be enforcing. Due to the low risk of this change, no customer notification is planned.
 
These changes will occur up to 3 times during the change window.
 
During this time, subscribers SHOULD NOT experience an interruption of service (eg browsing), however it is possible that a very brief break in connectivity occurs to traffic that uses fixed hop routing due to the asymetric routing that breifly occurs during such changes.  Customers WILL NOT need to power-cycle their equipment.
 
If a customer experiences an interruption during this change window, please contact our technical support team for further assistance on 1300 851 496.
 
Regards,
 
AveoConnect
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